Principles Insights

How Any Manager Can Start Driving Culture Change with the 5Cs

A Manager’s First 30 Days with the 5Cs Managers are the leverage point of culture. You’re close enough to see the work and the people, and you have the daily influence to turn small moments into sustained momentum. Think of culture as a performance system: when you strengthen the right capabilities, performance follows. The 5Cs give you a simple map for where to start and how to keep going. Below is a 30-day playbook you can run with any team—clear, fast, and grounded in everyday habits. One Move per C (Start Today) Connection — 1:1s that build real trustAdd a five-minute “human first” opener to your next 1:1: What’s helping you do your best work right now? What’s getting in the way? Capture one concrete support action and follow up within a week. Candid Communication — Make candor routine, not rareEnd team meetings with a 90-second prompt: What are we not saying that could slow us down or cost us later? Model “truth with care”: intent → facts → impact → request. Clarity — Decide what matters, by whom, by whenPublish three non-negotiable priorities for the next 30–90 days. For each, name the single owner, decision rights, definition of done,

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Why Engagement Isn’t Enough — and What You Also Need to Measure

The 5Cs: A Practical Framework for High-Performing Teams For years, engagement surveys have been the go-to for understanding culture. They tell us if people feel motivated, satisfied and whether they would recommend their workplace to others—useful signals, but not the whole story. Engagement is an outcome. It’s the smoke, not the fire. If you only measure outcomes, you don’t know where to intervene. And leaders need to know where to intervene. Culture is a performance system. When you see it that way, you start looking for causes you can influence—clarity, communication, relationships, shared effort, and a sense of meaningful contribution. That’s exactly what the 5Cs model measures so you can move from vague sentiment to targeted action. The 5Cs as Root Causes (the “Why,” not just the “What”) ConnectionTrust, care, and wellbeing across the team. When people feel seen and supported, they show up fully—and that energy lifts everything else. Candid CommunicationTruth told with care. Clear, respectful candor builds psychological safety, accelerates decision-making, and reduces costly rework. ClarityRoles, goals, and ways of working. When everyone knows what success looks like and how to get there together, performance becomes repeatable. CollaborationHow we execute as a team—coordination, mutual support, and fair accountability.

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The 5Cs: A Practical Framework for High-Performing Teams

We often treat culture like something soft—good to have, hard to define. But the truth is: culture is measurable, improvable, and directly tied to performance. You can’t manage what you can’t measure, which is exactly why we built an evidence-based model leaders can use to see what’s really happening on their teams and act with confidence. Every part of your culture is connected. Strengthen one area and the others rise with it. That’s the power of a performance system rooted in the 5Cs. The 5Cs in brief ConnectionThe level of trust, care, and wellbeing people feel with each other. Our research shows Connection is the most predictive individual element of job satisfaction—and it strengthens every other part of the model. Candid CommunicationTruth told with care. Open, straightforward dialogue that builds psychological safety and accelerates execution. It’s the strongest predictor of performance. ClarityClear roles, goals, and ways of working so people know what matters and how to deliver it together. CollaborationMutual support, fair accountability, and a shared drive for excellence—so the team lifts together. ContributionWork aligned to purpose and values, where impact is visible and people feel their effort truly matters. Taken together, the 5Cs explain roughly half of what drives

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Unshakeable Foundations: Why Core Values Are Non-Negotiable for Organizational Success

When it comes to culture, we’ve all seen organizations chase the latest strategies, trends and fads (e.g., beer on tap in the office). Yet, many overlook the fundamental bedrock of sustainable success: clearly defined and authentically lived core values. These aren’t just buzzwords on a wall; they are the guiding principles that shape culture, drive decisions, and ultimately determine an organization’s longevity and impact. The Indispensable Role of Core Values Core values serve as the compass for an entire organization, uniting individuals toward a shared purpose. As Kristen Gale of Forbes Business Council succinctly puts it, they are “integral to business success because they unify a group of people around a common goal” and “give teams purpose.” These principles dictate the behaviors and priorities a leader values most, ensuring that every action aligns with the company’s overarching mission. Robert Simons, a Harvard Business School Professor, emphasizes that “the best companies—the ones that are most competitive and lead their industries decade after decade—put enormous emphasis on their core values and beliefs.” Effective core values are twofold: they inspire pride among employees and provide clear guidance for navigating challenging decisions. This clarity is crucial, especially when tough choices arise, helping employees understand

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Harnessing Conflict to Drive Outcomes

I’ve worked on some of the smartest teams. Teams with billions in backing and mission statements that could change the world, yet I’ve never seen communication fall apart faster. When every group is laser-focused on the same big goal, you’d think conflict would vanish. Instead, it just moved underground: emails went unanswered, assumptions ran wild, and small misunderstandings ballooned into full-blown silos. But the reality is conflict isn’t the enemy. When you’re all aligned on mission, healthy disagreement is exactly what drives innovation and keeps us honest. The trick is giving that energy a structure and a shared vocabulary so it fuels progress instead of frustration. That’s where personality awareness comes in. By understanding what motivates each of us, how we naturally interact, and how those styles collide, we can channel conflict into productive debate that drives towards results. Why Structured Conflict Wins Keeps us sharp. Questioning ideas uncovers gaps before they become crises. Forges ownership. When you’re part of the discussion, you buy into the outcome. Breaks down silos. Cross-functional debates force teams to surface assumptions and join together around a stronger plan. Google’s Project Aristotle found that its highest-performing teams were precisely those whose members felt safe admitting

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Unlocking Team Success: How Knowing Personalities Boosts Collaboration and Innovation

In order to understand how organizations function, the machine metaphor has been used extensively since the early 1900s: “we need to run like a well-oiled machine…” Organizations are portrayed as efficient, methodical machines- highlighting the importance of roles, responsibilities, and organizational structure, and showing how all of these elements must work together in unison to achieve objectives. Like many good machines, at the heart lies an engine. For the organization, teamwork is like the engine that drives success… but what sparks this engine? What are the sparkplugs, fuel injectors and gasoline? At Principles, we think the key lies in understanding the personalities within a team. When team members know each other better, they can work together more smoothly, solve problems faster, and push creative boundaries. The Power of Personality Awareness Remember group projects from high school or college? There is a reason why people still joke about them years later. Maybe it was the one person who dominated the discussion while another barely spoke- or didn’t even participate. This varied response to a shared task can happen when team members don’t know each other well, don’t feel comfortable holding each other accountable and/or don’t recognize each other’s strengths and weaknesses.

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How Thinking Styles Shape Your Creative Intelligence

Creativity + Innovation Coach, and PrinciplesYou Certified Coach Most people assume creativity is a rare talent or a job description. But what if your creative intelligence, or your ability to navigate change, solve problems, and imagine new paths, is already hiding in plain sight, embedded in the way you think? That’s the power of understanding your thinking style. And few tools illuminate it as clearly as the PrinciplesYou assessment. Many personality assessments tend to reduce people into tight categories, like diagnostic snapshots that can feel black-and-white. Even when backed by rigorous science, the results often fall short, reinforcing overly simplistic judgments about who we are and how we work with others.  In contrast, PrinciplesYou offers a more layered and dynamic picture, one that illuminates the nuance of how your mind actually operates, especially under pressure, in collaboration, and through complexity. It helps you learn not only how you process information, but how you instinctively make decisions and lead others.  When viewed through the lens of Creative Intelligence (CQ), those insights can become a launchpad for real transformation. Creative Intelligence Is More Than Creativity Creative Intelligence (CQ) is a dynamic, human-centered framework I developed while coaching professionals through complex transitions and

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The Power of Candid Communication

Effective communication is the cornerstone of successful teamwork- but yet, many teams struggle with a lack of open and honest dialogue. In fact, only 13% of their leaders practiced effective workplace communication (Gallup, 2022).There is feedback unspoken, ideas not shared, and growth not achieved. Actually, there is even a common phrase when we attempt to break the ice toward more direct feedback: “Can I speak candidly?” Candid communication, or the ability to speak freely and directly without fear of judgment or reprisal, is essential for building trust, fostering innovation, and achieving shared goals. That trust, innovation and goal achievement is critical to driving an organization forward…So why are teams not investing their attention to the root driver? Creating a Culture of Candid Communication Nearly 30% of the time, organizations experience low retention because of ineffective communication between management and staff members (Forbes, 2024). Building a culture of candid communication requires a concerted effort from both team leaders and individual team members. Of course, it is easier said than done. But like all good journeys, we just need to start with a single step. Here are some strategies to consider: The Benefits of Candid Communication Of course, organizations want to see

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Unlocking High-Performance Culture: Why Knowing Yourself is the First Step

What does it really mean to create a high-performance culture? We throw around terms like “culture,” “high-performing teams,” and “accountability” all the time, but often without fully grasping what lies beneath them. Let’s explore this topic. I will share insights from working with global teams and diving into the tools and frameworks that help make culture measurable and actionable. Here is the throughline: understanding yourself and your own personality style is a critical building block of high-performance culture.  What Is Culture—Really? At its core, culture is human. It’s the vibe you feel when you walk into a room or log onto a team meeting. But underneath the surface, it’s a shared agreement: “Here’s what we value, here’s how we behave, and here’s what we’re striving to achieve together.” Culture is built on two things: When those align, you’re cultivating culture. When they don’t, confusion and disengagement creep in. Defining High-Performance Culture A high-performance culture is where people live to their full potential and have a positive human experience doing it. That means teams aren’t just checking boxes or hitting numbers—they’re thriving. They’re connected, growing, and enjoying the journey together. But here’s the catch: It’s not enough to be nice. It’s

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Unlocking the Power of Personality in Onboarding

Why personalizing the onboarding experience drives better engagement, retention, and performance Traditional onboarding often follows a one-size-fits-all approach: paperwork, policies, systems access, and maybe (if you’re lucky) a welcome lunch. However, if organizations want to break the mold and accelerate the impact of their efforts they need more than logistics—they need to build intrapersonal connections. That’s where team-based personality-based onboarding comes in. It’s a smarter, more strategic way to activate new hires from day one by understanding who they are, how they work best, and where they fit in the team.  Make Personality Your Starting Point Personality insights offer a powerful foundation for personalizing onboarding experiences. When organizations assess a new hire’s strengths, communication style, and work preferences early on, they’re equipped to deliver an onboarding journey that’s far more relevant and impactful.  Instead of guessing what will resonate or just throwing an employee into the fix in a way that is commonly described as “overwhelming”, HR teams and managers can tailor learning formats, communication approaches, and social integration based on what makes each person tick. For instance, an extroverted team member might thrive in collaborative workshops and networking opportunities, while a more introspective hire might appreciate one-on-one mentoring and

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